Support Center

How do I check the availability of a specific vehicle?

You can check the availability of any vehicle by visiting our online inventory page. Use the search filters to find your desired model and view its status. Alternatively, contact our sales team for real-time updates.

Are the prices listed online final?

The prices listed online are indicative and may vary depending on promotions, financing options, or additional features. Please visit our dealership or contact us for the most accurate pricing.

Do you offer financing options for purchasing a vehicle?

Yes, we offer a variety of financing options to suit your needs. Our finance team can assist you with loan approvals, payment plans, and special offers to make your purchase hassle-free.

Can I schedule a test drive online?

Absolutely! Use our online test drive booking form to select a vehicle and schedule a time that works best for you. Our team will confirm the appointment and have the car ready for you.

How does the trade-in process work?

To trade in your vehicle, bring it to our dealership for an evaluation. Our team will assess its condition and provide a fair market value offer, which can be applied towards your new vehicle purchase.

What warranty options are available for vehicles?

We offer comprehensive warranty packages, including manufacturer warranties for new vehicles and extended warranties for pre-owned models. Contact us for details on coverage and pricing.

How does the financing process work?

Our financing process is simple and straightforward. Start by filling out our online application or visit our dealership. Once submitted, our finance team will work with you to find the best rates and terms for your needs.

What credit score is needed for financing?

We work with a wide range of credit profiles. While a higher credit score can help secure better rates, we also offer solutions for customers with low or no credit history. Contact us to discuss your options.

Is a down payment required?

A down payment is not always required, but it can help lower your monthly payments and interest rates. Speak with our finance team to determine the best option for your budget.

What are the available financing terms?

We offer flexible financing terms ranging from 24 to 72 months. Our team will help you select the term that best fits your financial situation and long-term goals.

Can I use my trade-in as a down payment?

Yes, your trade-in can be applied as a down payment towards your new vehicle. Our team will evaluate your vehicle and provide a fair market value offer to maximize your trade-in benefits.

Can I get pre-approved for financing?

Absolutely! Getting pre-approved is easy and gives you a clear idea of your budget. Use our online pre-approval form or visit our dealership to get started.

How often should I change my vehicle's oil?

Oil change frequency depends on your vehicle and driving habits. Generally, it’s recommended every 3,000 to 5,000 miles for conventional oil, or up to 7,500 miles for synthetic oil. Refer to your owner's manual for exact intervals.

When should I rotate my tires?

Tires should be rotated every 6,000 to 8,000 miles to ensure even wear and extend their lifespan. Regular rotation helps improve handling and fuel efficiency.

How do I know if my brakes need servicing?

Signs your brakes need attention include squeaking or grinding noises, reduced responsiveness, or a spongy brake pedal. Have your brakes inspected at the first sign of trouble to ensure safety.

What is the lifespan of a car battery?

A car battery typically lasts 3 to 5 years. Regularly check for corrosion on terminals, ensure it’s securely mounted, and have it tested during routine maintenance.

When should I replace my vehicle's coolant?

Coolant should be replaced every 30,000 to 50,000 miles or as recommended in your owner's manual. Proper coolant levels help prevent engine overheating and maintain efficient performance.

How often should I replace the air filter?

Air filters should be replaced approximately every 12,000 to 15,000 miles, or sooner if you frequently drive in dusty or dirty conditions. A clean air filter improves engine performance and fuel efficiency.

How is my car's trade-in value determined?

Your car's trade-in value is determined based on factors such as its age, mileage, condition, market demand, and maintenance history. Our experts also use industry-standard tools to provide a fair estimate.

What documents do I need for a trade-in?

To trade in your car, bring the title or payoff information, registration, and your ID. If applicable, also bring the loan account number. This helps streamline the process.

Can I trade in my car if I still owe money on it?

Yes, you can trade in a car with an existing loan. We’ll assess your vehicle’s value and help you handle the payoff. Any remaining balance can be included in your new purchase.

Does the condition of my car affect the trade-in value?

Yes, the condition of your car plays a significant role. A well-maintained vehicle with fewer signs of wear will have a higher trade-in value compared to one with visible damage or mechanical issues.

Will my car be inspected during the trade-in process?

Yes, we perform a quick but thorough inspection to evaluate your car’s exterior, interior, and mechanical condition. This helps us offer an accurate trade-in value.

Can I use my trade-in as a down payment for a new car?

Absolutely! Your trade-in value can be applied directly toward the down payment for your new vehicle, helping reduce your out-of-pocket costs and making the process seamless.

How do I schedule a test drive?

You can schedule a test drive by visiting our website and filling out the "Schedule Test Drive" form. Alternatively, you can call our dealership directly to book an appointment.

What do I need to bring for a test drive?

Please bring a valid driver’s license and proof of insurance. These documents are required to ensure you’re eligible to take the vehicle for a test drive.

Can I test drive any vehicle in your inventory?

Yes, you can test drive most vehicles in our inventory. However, certain high-demand or specialty vehicles may require advance notice for availability.

How long does a test drive last?

Test drives typically last between 15 to 30 minutes, giving you ample time to experience the vehicle's features and performance on different road conditions.

Can I reschedule or cancel my test drive?

Yes, you can reschedule or cancel your test drive by contacting us at least 24 hours in advance. We’ll be happy to accommodate your request and find a new time that works for you.

Can I bring someone with me on the test drive?

Absolutely! You’re welcome to bring a friend or family member along for the test drive. We understand the importance of getting a second opinion.

How can I find the nearest dealership?

You can use our online dealership locator tool on our website. Simply enter your city or zip code, and it will display the nearest locations along with their contact information.

What are your dealership hours?

Our dealerships are typically open from 9:00 AM to 7:00 PM, Monday through Saturday. Some locations may have different hours, so we recommend checking the specific location’s details online.

Do all locations offer the same services?

While most of our dealerships offer sales, maintenance, and financing, certain specialized services may only be available at select locations. Please check with your nearest dealership for specific services.

Can I get driving directions to a dealership?

Yes, our website provides a map and step-by-step driving directions to each dealership location. You can also get directions through your preferred navigation app by searching for the dealership name.

How do I contact a specific dealership?

Each dealership's contact number and email address are listed on our website. You can also use the contact form on the location’s page to get in touch directly.

Is there parking available at the dealerships?

Yes, all of our dealerships provide ample parking space for customers, including accessible parking spots for individuals with disabilities.

How do I contact customer support?

You can reach our customer support team through the Contact Us page on our website. Alternatively, you can call our 24/7 helpline or email us at support@example.com for assistance.

How do I check my vehicle’s warranty status?

To check your warranty status, visit the Warranty Information section on our website. Enter your vehicle's VIN, and you'll get complete warranty details, including coverage and expiration.

Can I schedule a service appointment online?

Yes, you can schedule a service appointment online through our Service Center page. Choose your preferred date and time, and our team will confirm your appointment shortly.

How do I file a complaint?

To file a complaint, visit our Feedback & Complaints page and complete the online form. You can also call our support hotline for immediate assistance. We’re committed to resolving issues promptly.

Is roadside assistance available?

Yes, we offer 24/7 roadside assistance. Call our emergency hotline, and we’ll dispatch help for towing, battery jumps, flat tires, or lockout services.

How do I check if my vehicle is part of a recall?

Visit our Recall Information page and enter your vehicle’s VIN to see if it’s part of any recalls. If it is, we’ll guide you on the next steps to address the issue.

What roadside assistance services are available?

Our roadside assistance includes services such as towing, flat tire repair, battery jump-starts, fuel delivery, lockout assistance, and more. Our team is available 24/7 to assist you when you need help the most.

How do I request roadside assistance?

To request roadside assistance, simply call our emergency hotline, which is available 24/7. Alternatively, you can use our mobile app to request immediate assistance, and our team will be dispatched to your location.

What areas are covered by roadside assistance?

We provide roadside assistance across a wide range of areas, including urban and rural locations. Please refer to our Coverage Area page for a detailed map of where our services are available. If you're unsure, give us a call, and we'll confirm your location's coverage.

What is the expected response time for roadside assistance?

Our average response time is within 30-60 minutes, depending on your location. We strive to assist you as quickly as possible, and our team will keep you updated on their estimated arrival time.

Is roadside assistance free?

Roadside assistance may be covered as part of your vehicle's warranty or service plan. If not, a nominal fee may apply for certain services. Please contact us for more details on coverage and fees.

How do I update my roadside assistance coverage?

To update or renew your roadside assistance coverage, visit our website's Roadside Assistance page or contact customer support. We offer flexible plans that can be added to your service package.

Visit Us

PrimeCars Support Center, 123 Automotive District

Call Support

+123-456-7890

+111-222-333

Support Email

support@example.com

help@example.com

Support Hours

Mon - Fri: 7 AM - 7 PM

Sat - Sun: 8 AM - 6 PM